Frequently Asked Questions

Please read this F.A.Q. to see if you can find your answer. If not, feel free to contact me ♥

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IMPORTANT NOTICE

Unfortunately, sometimes the check-out page or applying coupons do not work properly in some browsers.

If you run into any problems, please try ordering via Firefox for best results. If that is somehow not possible, please send me an email. Thank you!

About my products

  • On every product page, the materials and practical info is listed.
  • You can find a more detailed story behind the piece and work in progress stages, on the project pages.
  • If you have any other questions, please let me know!

For all products, I try to find the most ecological option as possible. I take in consideration what fits the design best and what is available at my printers or manufacturers. Sometimes I have to compromise to guarantee the quality. For some printmaking methods for example, I use ‘traditional inks’ or materials, if I didn’t find a good alternative yet. I am always open for your suggestions, if you have any tips for improving the ecological footprint of one of my items.

The materials are specified per item, but feel free to ask, if you want to know more.

  • All products are (if possible), printed with vegan inks
  • All products are (if possible), printed on recycled paper, paper made from agricultural waste, or on paper made of hemp fibres
  • Cards are protected by biodegradable protective sleeves and come with 100% recycled paper envelopes
  • Jewelry is made with lead-free materials
  • Leather items are (if possible) made using vegan, salvaged or recycled leather

Other Questions

My Privacy policy, Refund policy, and Legal Contact information are listed in the website footer.

With a regular order your number is only used in case I need to contact you concerning your order. I will not use it for anything else. For workshops on the other hand, it is necessary to contact the participants, in case a workshop is cancelled or postponed.
Please check my Contact Page to see the other options to get your answer.

Pickup, Shipping & Delivery

  • You can use one of my Pickup Days to skip postal fees. Check these dates, place your order and use “Add a note to your order” during checkout to let me know which day you want to pick it up.
  • Shipping costs include postage, packaging and processing the order and are partly based on the total weight of the parcel, but mostly on the dimensions. The final costs are calculated during checkout, but I can give you an indication, because at the moment it comes down to 3 categories: MINI, SMALL and LARGE.
  • Category MINI: Orders containing only Pins & Stickers are shipped for € 3,70 (in a sturdy envelope, but without Track & Trace) in the Netherlands
  • Category SMALL: 20x20cm Art Prints, Cards (+ other small items) are shipped in a mailbox-package for € 4,85 (with Track & Trace) in the Netherlands
  • Category LARGE: 30x30cm Art Prints (+ other large/heavy items that don’t fit through the mailbox) are shipped in a package for € 7,65 (with Track & Trace) in the Netherlands
  • If combined items result in much higher postage fees than these categories, I will contact you beforehand.
  • At the moment I ship to the Netherlands and Belgium.  I will open the shop up for more international options in the future. Sign up for my Newsletter to be the first to know when I do. I’m starting small and adding countries on demand. If you would like to order and your country is not available yet, send me a message and I will look into these countries first!
  • For international orders, shipping costs do not include any import fees, taxes and local VAT charges. That is different in every country, so please check these before ordering to know what to expect. Possible additional costs will be charged by the carrier, not me.
  • Unless stated otherwise with the specific item, all paid orders are shipped on Mondays and Fridays (holidays excluded, they will be shipped the first following studio day). Your order has to be paid and processed before Monday 8:00 AM CE(S)T or Friday 8:00 AM CE(S)T to be included. Orders placed after that moment will be added to the next shipping day.
  • Within the Netherlands packages have a delivery time of 1-2 business days (also with the exception of public holidays), from the moment they are scanned and taken into the postal system, but sometimes it takes a bit longer.
  • International packages are expected to be delivered within 2 weeks. Make sure you pay your Customs Charges etc. directly, if your country has them. Un-claimed international goods are returned to the sender and new shipping costs will apply, as it is a new shipment.
  • I am not responsible for delays during shipment, but if it is taking a lot longer than it should, contact me, so I can also try to get more information about your order.
  • Notice: When your order includes an item with a special shipping date (‘out of stock’ item or ‘preorder’), the complete order will be shipped on the date of that item. If you would like to have the other items sooner, please make separate orders for it.
Always double check the shipping address before placing your order. If you did enter an incomplete/incorrect address, let me know as soon as you can! Reply to the Order Confirmation in your email, and hopefully I can change it in time. If not, the package will probably be returned by the carrier and unfortunately I have to handle it as a new shipment, with additional costs.

So sorry to hear that! Please reply to the Order Confirmation in your email if you received one, and I will try to help you fix it. If you didn’t get one, email me and provide all relevant info about what went wrong. Thank you ♥

If you want to Cancel, Change, Return or Refund your order, please read the Refund & Return Policy first.