Frequently Asked Questions

about the shop

Before contacting me, please read this F.A.Q. to see if your question is already answered, thank you! ♥

About my products

  • On the item pages, the materials and practical info is listed. On most project pages, you can find a more detailed story behind the piece and work in progress stages. If you have any other questions, please let me know!

For all my products I try to find the most ecological option as possible. I take in consideration what fits the design best and what is available at my printer or manufacterer. Sometimes I have to compromise, to guarantee the quality. For some printmaking methods for example, I do use ‘traditional inks’ or materials, if I didn’t find a good alternative yet.

The materials are specified per item, but feel free to ask, if you want to know more.

  • My items are (if possible), printed with vegan inks
  • My products are (if possible), printed on recycled paper, paper made from agricultural waste, or on paper made of hemp instead of trees
  • My cards are protected by biodegradable protective sleeves
  • My cards come with 100% recycled paper envelopes
  • If you have any tips for improving the ecological footprint of one of my items, I am always open for your suggestions.

Other Questions

My Privacy policy, Refund policy, and Legal Contact information are listed in the website footer.

Please check my Contact Page to see the other options to get your answer.

Shipping & Delivery

  • Shipping costs include postage, packaging and processing the order and are partly based on the total weight of the parcel, but mostly on the dimensions. The final costs are calculated during checkout, but I can give you an indication, because at the moment it comes down to 3 categories: MINI, SMALL and LARGE.
  • Category MINI: Orders containing only Pins & Stickers are shipped for € 3,70 (in a sturdy envelope, but without Track & Trace) in the Netherlands
  • Category SMALL: 20x20cm Art Prints, Cards (+other small items) are shipped in a mailbox-package for € 4,85 (with Track & Trace) in the Netherlands
  • Category LARGE: 30x30cm Art Prints (+other large/heavy items that don’t fit through the mailbox) are shipped in a package for € 7,65 (with Track & Trace) in the Netherlands
  • With the webshop launch I made my items available to addresses in the Netherlands ONLY. This way I can get all the hiccups out of the system, on a manageable scale. I will open the shop up for international orders asap. Sign up for my Newsletter to be the first to know when I do.
  • For international orders, shipping costs do not include any import fees, taxes and local VAT charges. That is different in every country, so please check these before ordering, to know what to expect. They will be charged by the carrier, not by me.
  • I’m starting small and adding countries on demand. If you would like to order and your country is not available yet, send me a message and I will look into these countries first!
  • Unless stated otherwise with the specific item, all paid orders are shipped on Mondays (holidays excluded, they will be shipped the first following studio day). Your order has to be paid before Monday 8:00 AM CE(S)T to be included. Orders placed after that moment will be added to next weeks batch.
  • Within the Netherlands packages have a delivery time of 1-2 business days (also with the exception of public holidays), from the moment they are scanned and taken into the postal system, but sometimes it takes a bit longer.
  • International packages are expected to be delivered within 2 weeks. Make sure you pay your Customs Charges etc. directly, if your country has them. Un-claimed international goods are returned to the sender and new shipping costs will apply, as it is a new shipment.
  • I am not responsible for delays during shipment, but if it is taking a lot longer than it should, contact me, so I can try to get more information about your order.
  • Notice: When your order includes an item with a special shipping date (‘out of stock’ item or ‘preorder’), the complete order will be shipped on the date of that item. If you would like to have the other items sooner, please make separate orders for it.
Always double check the shipping address before placing your order. If you did enter an incomplete/incorrect address, let me know as soon as you can! Reply to the Order Confirmation in your email, and hopefully I can change it in time. If not, the package will probably be returned by the carrier and unfortunately I have to handle it as a new shipment, with additional costs.
So sorry to hear that! Please reply to the Order Confirmation in your email if you received one, and I will try to help you fix it. If that is somehow not possible, email me and provide as much info about what went wrong. Thank you ♥

If you want to Cancel, Change, Return or Refund your order, please read the Refund & Return Policy first.

  • This is not possible at the moment, but it might be in the future for original artworks.
  • You can however visit my studio during Open Ateliers Den Haag, in the first weekend of October, to shop in person.